When
Day:
Wednesday
Date:
31 March 2021
Time:
09:30 - 11:00
Duration:
1.5 hours
Prices
Members:
Free
Non-members:
£99.00
Where
Online

GoToMeeting
Online video conferencing

This workshop will cover:

  • identifying what it is that makes conversations difficult
  • considering the contributions we make to difficulties with others
  • a model approach to having a difficult conversation
  • the importance of language in difficult conversations
  • the 'superpower' that is listening, along with empathy and developing rapport - key skills for having better conversations
  • how to plan, structure and open a difficult conversation

Lead facilitator

Mark Leyshon  

An experienced commercial practitioner, Mark initially started his career in the Automotive industry within Supply Chain Management, and was actively involved in his organisations world class continuous improvement programme. He then moved on to a variety of senior, and executive commercial posts in the rail, energy and travel industries, where his experience includes acquisitions and a management buy out. At the turn of the Millennium Mark started his own Consultancy Company providing PFI support before broadening into a wide variety of improvement and change management assignments.

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