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Quality and service improvement

7 steps to measurement

We'll help you answer two questions: Have the recent changes I've made to my service made a difference? How can I track the impact of a proposed change?

Date Thursday, 27 June 2024 14:00 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
This event has already taken place, but you can watch the recording and download resources below.

What you'll learn

Over this one hour webinar, you will be introduced to the 7 steps for measurement. The aim to help you understand whether recent changes have made a difference to your service and whether you can track them.

The webinar will also cover:

  • How to choose the right measures
  • Getting data you can trust
  • Understanding the two types of variation present in your data
  • Making smarter decisions based on your data

Who is this webinar for?

This webinar is for anyone wanting help getting started with measurement. It covers similar ground to the material in our webinar ‘Introduction to QI 2: Measuring Change’ and will act as a refresher for those who are more experienced. Try our longer Measurement for Improvement virtual workshop to become more proficient in the 7 Steps.

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.

Learning materials

  • Slides and presentations
  • Certificate of attendance