All coaching sessions are confidential between the client and the coach. In some circumstances, with client permission, feedback can be agreed and given to the sponsoring manager.
Prior to commencement of coaching there is usually a call between the coachee and a member of the faculty to clarify the process and agree next steps.
All clients are asked to ‘contract’ with their coach. This will require a commitment to the programme; attendance at agreed meetings; a set of objectives for the coaching experience and an agreement to give feedback to the coach.