Skip to main content

Customer care training

Our tried and tested customer care training has been co-designed to address critical aspects of patient and customer interactions. Discover how our 15+ years of experience in this area can help your staff excel in providing exceptional care. Suitable for both clinical and non-clinical staff.

Book team or organisational training using your membership tokens or pay directly.

2 staff members are sat at a desk, looking at a laptop screen and smiling

Unlimited access to our customer care online course

Our online customer care course brings together over 15 years of experience from our face-to-face sessions, with thousands of front-line staff. Get unlimited access for all staff in your organisation for 12 months, including completion reporting and certification. It will take your staff around six hours to complete and your organisation could generate thousands of CPD hours.

This self-directed programme can be personalised for your organisation in exchange for 20 membership tokens, with non-members able to pay by invoice. To find out more and request the creation of an online course for your organisation, please email

Why choose us

Extensive experience

With over 15 years of experience in delivering customer care training, we have a proven track record of helping healthcare professionals excel in their roles.

Tailored training materials

We understand that healthcare covers various roles, and our programmes are tailored to address these needs.

Clinical and non-clinical

Whether your staff work in a clinical or non-clinical role, our training will ensure all staff provide an exceptional patient and customer experience.

A group of staff are sat at a table looking at documents and talking with the advisor who is standing nearby

Our facilitators

Our facilitation team is what sets us apart. Each member of the team brings a wealth of experience and knowledge to the training they deliver. But more importantly, they also bring kindness, empathy and understanding to each and every session.

Find out about our team >

Did you know?

An image showing 2 hands with a circular graphic inbetween them. The graphic contains a + symbol.


leaders have had training and development through NHS Elect

Graphic of two hands shaking with a tick in the background


staff have taken our customer care programme

Graphic of two chat bubbles. One has 3 stars in it; the other has lines indicating text.


the average rating delegates give our training sessions

What our delegates say

"The session was unlike other communication skills sessions...with practical advice and a realistic outlook with the patient as a customer.”
Testimonial icon
"I am very glad to report that, since the team attended the training, we have had no complaints at all in the outpatient area.”
Testimonial icon
"To be honest, your course has changed my staff’s outlook. From those that attended, I have already seen two promotions within the hospital, and much improvement in terms of ensuring follow-through.”
Testimonial icon

About our training

Who is the training for?

We provide training for groups and teams of all levels, including both clinical and non-clinical staff. We also deliver targeted sessions for boards.

How many people can attend?

Many of our online sessions can be enjoyed by up to 30 staff, though our in-person workshops are usually limited to 12-18 people to maximise the engagement of delegates.

How is the training delivered?

We understand that healthcare professionals have different schedules and preferences. That's why we offer a variety of training options, from convenient one-hour webinars to comprehensive full-day in-person sessions. Choose the format that suits your needs and goals.

How long is the training?

Our online workshops are typically delivered for 2-3 hours, whilst our in-person sessions usually last all day. Our webinars tend to last no more than an hour.

How can you pay for training?

If your organisation is a full member of NHS Elect, you can use your membership tokens in exchange for training workshops. If your organisation is not a full member you can still access our training by paying directly.

Book a workshop

To book a customer care workshop, please get in touch with our team and we'll be happy to discuss your requirements. Please note, if you would like to pay for services using membership tokens, we will need approval from the lead member at your organisation.