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Quality improvement

Our workshops and development programmes are designed to empower healthcare professionals at all levels with the skills and knowledge they need to drive meaningful improvements in healthcare. From short introductory sessions to eight-part programmes, we have something for everyone.

Book team or organisational training using your membership tokens or pay directly.

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Improvement consultancy services

We also deliver a wide range of consultancy services to help organisations develop models of care and improve pathways and the team have extensive experience providing services for healthcare colleagues across the UK. To find out more please email

Why choose us

Extensive experience

We have delivered hundreds of quality improvement programmes and have a proven track record of helping healthcare professionals excel in quality improvement roles.

For staff at all levels

Our training sessions cater to staff at all levels, from introductory sessions for beginners to advanced programs for seasoned professionals.

Exceptional trainer ratings

Our commitment to excellence is reflected in our consistently high training ratings, with an average score of over 9 out of 10. Participants praise our workshops for their relevance and practicality.

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Our facilitators

Our facilitation team is what sets us apart. Each member of the team brings a wealth of experience and knowledge to the training they deliver. But more importantly, they also bring kindness, empathy and understanding to each and every session.

Find out about our team >

Did you know?

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people are supported by our QI training and development every year

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tokens were used by members on QI support last year

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the average rating delegates give our training sessions

What our delegates say

"Great training, delivered in a jargon-free way. It was very easy to understand, and everything was explained well.”
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"I particularly like the Bathtub Analogy, the flaw of averages, sub optimising, how to reduce batching, the perils of ring fencing, and seven ways to no delay.”
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"As someone new to process mapping, this was really informative and insightful.”
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About our training

Who is the training for?

We provide training for groups and staff at all levels, including both clinical and non-clinical staff. We also deliver targeted sessions for boards.

How many people can attend?

Many of our online sessions can be enjoyed by up to 30 staff, though our in-person workshops are usually limited to 12-18 people to maximise the engagement of delegates.

How is the training delivered?

We understand that healthcare professionals have different schedules and preferences. That's why we offer a variety of training options, from convenient one-hour webinars to comprehensive full-day in-person sessions. Choose the format that suits your needs and goals.

How long is the training?

Our online workshops are typically delivered for 2-3 hours, whilst our in-person sessions usually last all day. Our webinars tend to last no more than an hour.

How can you pay for training?

If your organisation is a full member of NHS Elect, you can use your membership tokens in exchange for training workshops. If your organisation is not a full member you can still access our training by paying directly.

Book a workshop

To book a QI workshop, please get in touch with our team and we'll be happy to discuss your requirements. Please note, if you would like to pay for services using membership tokens, we will need approval from the lead member at your organisation.