This session was developed in collaboration with colleagues in the NHS, airlines, telecommunications and international aid sectors to help delegates maintain personal effectiveness and psychological well-being under pressure.

Psychological Resilience - BIRMINGHAM

26/09/2017 09:30:00
This session was developed in collaboration with colleagues in the NHS, airlines, telecommunications and international aid sectors to help delegates maintain personal effectiveness and psychological well-being under pressure.
There are a number of simple tools and techniques that support Lean thinking and Service Improvement. Recommended by the NHS Institute’s 7 Ways to No Delays and the Modernisation Agency’s Ten High Impact Changes, these are proven to help staff reduce waiting lists.

An Introduction to Process Mapping and Demand and Capacity

28/09/2017 09:30:00
There are a number of simple tools and techniques that support Lean thinking and Service Improvement. Recommended by the NHS Institute’s 7 Ways to No Delays and the Modernisation Agency’s Ten High Impact Changes, these are proven to help staff reduce waiting lists.
Within the 5 lean principles are a variety of tools and techniques to diagnose what is currently happening as well as the tools to make the necessary improvements and “add value” to your patient pathway or process.

Lean Thinking: Maximising Value, Minimising Waste

05/10/2017 09:30:00
Within the 5 lean principles are a variety of tools and techniques to diagnose what is currently happening as well as the tools to make the necessary improvements and “add value” to your patient pathway or process.
This year’s social media masterclass will share a range of perspectives on the use of social media in the NHS, welcoming a clinical speaker and charity presenter, as well as colleagues from the NHS communications arena.

Social Media for the NHS - MARKETING MASTERCLASS

12/10/2017 09:30:00
This year’s social media masterclass will share a range of perspectives on the use of social media in the NHS, welcoming a clinical speaker and charity presenter, as well as colleagues from the NHS communications arena.
This session will ensure that delegates have a sound knowledge of the processes and techniques required for effective negotiation and influencing.

Negotiation and influencing skills

17/10/2017 09:30:00
This session will ensure that delegates have a sound knowledge of the processes and techniques required for effective negotiation and influencing.
In this session, we will de-mystify the concepts and principles of project management and show you some of the ideas and approaches that can be utilised in delivering successful change management for “sticky problems”.

Project Management

30/11/2017 09:30:00
In this session, we will de-mystify the concepts and principles of project management and show you some of the ideas and approaches that can be utilised in delivering successful change management for “sticky problems”.