Introduction to QI 3: Identifying potential changes

Presented by Robin Davis
The third session in the series will take participants through a range of effective tools and techniques for identifying possible changes that could improve the delivery of a servi...

Introduction to QI 4: Tools of engagement

Presented by Nicola Chandler
This module will outline the benefits of patient engagement and provide participants with tools and techniques for gathering patient feedback.

Introduction to QI 5: Testing changes

Presented by Mike Davidge
The fifth and final session will provide step by step guidance for testing changes, using the PDSA approach.

Lean thinking methodology

Presented by Mike Davidge
This session has been designed for all members who are interested in redesigning services and pathways for the benefit of patients and staff.The focus will be to provide particip...