Change 2: Human dimensions of change

Presented by Nicola Chandler
The focus of this session is on the behavioural aspects of change. We know that people going through a change process will experience a gamut of emotions which lead to behaviours w...

Change 3: Complexity and change

Presented by Nicola Chandler
This one hour session will look at how the science of complexity can help us to reframe our approach to change. We will take four key ideas from the world of complexity to help us ...

Capacity Planning

Presented by Mike Davidge
This one hour workshop will help participants to audit their existing capacity planning process as well as introducing the key steps to ensuring capacity meets service demand.It ...

Introduction to QI 1: Introducing the model for improvement and setting your aim

Presented by Lisa Godfrey
The first session in this series will introduce you to the model of improvement and provide you with advice and guidance for creating an effective aim for your improvement project....

Introduction to QI 2: Measuring change

Presented by Mike Davidge
The second session in the series will consider the key principles of effective measurement to help you measure the true impact of your improvement project. This session includes 7 ...