Social media in the NHS

Presented by Joe Blunden
This one hour webinar will look at the many ways in which social media can be used to enhance the experiences of staff and service users. The session will highlight how social medi...

Online facilitation skills 4: Tools of engagement

Presented by Joe Blunden
This session, the fourth in the series, will look at building rapport online, stimulating interaction and five useful engagement tips.

Influencing: The power of words

This 2.5 hour workshop aims to help participants to recognise the power of words and learn how to use them effectively within their teams.Participants will be given an oppo...

Introduction to flow, demand and capacity

Presented by Mike Davidge
This two hour webinar addresses the vital question of why queues form. We will use three simulations to explore why some common things we do to reduce delays actually makes them wo...

Introduction to QI 3: Identifying potential changes

Presented by Robin Davis
Session three will take you through a range of effective tools and techniques for identifying possible changes that could improve the services you deliver.