Human Factors

Presented by Mark Leyshon
This three hour session will seek to explore and understand how human interaction with systems and people, particularly at times of stress, can have either a positive or detrimenta...

7 steps to measurement

Presented by Mike Davidge
This one hour virtual workshop will consider how to choose the right measures, how to get data you can trust, how to understand the two types of variation present in your data and ...

Introduction to QI 4: Involving service users

Presented by Robin Davis
Module 4 will outline the huge benefits of patient engagement, and provide you with tools and techniques for gathering patient feedback.