Developing a flexible approach to your leadership behaviours

Presented by Eilis Parker
In this session, we willIntroduce the modelConsider the importance of getting it rightHow our habits might lead us to use the wrong style (even when we mean well)Consider...

Patient Engagement 3: Key principles and tools for effective engagement

Presented by Sue Kong
Module 3 will take you through a range of effective tools and techniques for identifying possible changes that could improve the services you deliver.

Introduction to QI 4: Involving service users

Presented by Joe Blunden
Module 4 will outline the huge benefits of patient engagement, and provide you with the tools and techniques for gathering patient feedback.

Online facilitation skills 1 What changes online

Presented by Robin Davis
The first in the series, this session considers what changes online.

Driver Diagrams

Presented by Lisa Godfrey
This one hour session explores driver diagrams, a powerful improvement and measurement tool essential for anyone involved in improvement. They can be used to aid a boar...