Delivering a clear return on investment is extremely important to us; it means the organisations we serve are receiving value for money, which in turn means they continue to use our services year after year.

We manage this in three key ways:

1. We operate an account management system to ensure every member accesses the full range of our services.

2. As a team, we review all accounts every month to make sure each member is benefitting effectively from the services we provide.

3. We provide every member with a tailored programme of support that is designed to meet the specific needs of that organisation, with clearly identified points for review and evaluation.

"NHS Elect has significant experience of working with healthcare teams to help them understand their healthcare system and implement plans to better enable demands to be met". Dr Buki Adeyemo, Medical Director North Staffordshire Combined Healthcare NHS Trust