The team utilise a host of improvement tools and techniques as well as their extensive experience to improve the quality of services and in turn the patient experience.

Areas of Work

The services that are delivered by the team generally fall into these key areas:

  • Capacity and Demand Training and Support: Applying proven principles to enable you to reduce waits and delays in your services – elective, diagnostic and emergency Find out more >>
  • Clinical and Administrative Process/Pathway Redesign: Map and understand current processes, identify waste and opportunities for releasing time and resources to deliver improvement
  • Measurement for Improvement: Applying a 7-step process to get the right data, measure the right things and to demonstrate impact and change
  • New Models of Care: Sharing experience, tools and techniques from our network and the latest national programmes
  • Quality Improvement: A range of offers from a half-day taster session to a 5-day collaborative on-site programme (over 6 months) covering a detailed range of improvement and measurement tools applied by your team to contemporary projects and challenges they face Find out more >>
  • Elective Care (RTT and Cancer): Events that provide tools to diagnose your pathway challenges and give you practical strategies for reducing queues and waiting times. As well as an ‘in-house’ training offer we can deliver train-the-trainer Find out more >>

Additional bespoke support is also available to meet the needs of our members.

Benefits for Members

The team can deliver a range of benefits for members including:

  • Reduced service costs through increased efficiency
  • Enhanced performance against targets via service improvement
  • Improved patient feedback through improved quality of services
  • More effective and skilled staff and teams

How we Work

Useful Resources

Contact Details

For further details on any of the above or to arrange a local work programme for your organisation please contact:

Darren Leech, Mike Davidge or Robin Davis

T: 020 3925 4851


“Just to say how wonderful and enjoyable yesterday was so thank you for your excellent facilitation and knowledge."
Daryl Peter, General Manager, NHS England Primary Care Support Services

“It was really great to work with Nicola and Rob. The designed and delivered an excellent workshop for us that was well received by the group.  They are both so professional and enthusiastic and made the training enjoyable and interesting for all participants”
Jo Gahan, Head of Operational HR, East Sussex Healthcare NHS Trust

Service Improvement in Action