NHS Elect has worked with University College London Hospitals NHS Foundation Trust to deliver a structured approach to engage, train and empower frontline staff to redesign and improve outpatient and diagnostic services.

We have worked to spread this model and the learning from UCLH across our membership.

The programme is run over 24 weeks using lean methodology and is broken down into 4 phases:

  • Preparation and Start Up: 4 weeks
  • Knowing where you are: 5 weeks
  • Improve: 12 weeks
  • Sustain: 3 weeks

Whilst building upon local capability, there is a recognition that the teams may not all have the required skills to deliver a successful programme. Therefore the programme is underpinned by training and development of the teams participating; the training includes: setting up a programme, leading change, capacity and demand, measuring for improvement, and facilitation skills. Action Learning Sets are also run to support the teams and to share learning.

The critical success factors to a successful programme include the requirement for a senior sponsor as well as an expert “critical friend”.

At NHS Elect, we can help you design your programme, urdertake the training and development of your local teams, and act as the expert “critical friend”.

Please contact Nicola at Nicola@nhselect.org.uk for more information. 


"We have worked with NHS Elect for several years now and they regularly provide support to the Trust in strategic planning and service redesign. We have built strong relationships with the NHS Elect Team and their expertise and highly flexible approach is greatly valued."
Gerard Sammon, Director of Operations, Dartford and Gravesham NHS Trust