When
Day:
Thursday
Date:
21 October 2021
Time:
14:30 - 15:30
Duration:
1 hour
Prices
Members:
Free
Non-members:
£99.00
Where
Zoom
Online video conferencing

Within the Quality Improvement agenda we are keen to support the co-design of improvements with patients and staff. To enable this we use a methodology called Experience Based Design.

This approach helps gain a useful insight into how services make people feel and allows you to work as a team in the broadest sense with patients to make improvements that matter to them.

 

Lead facilitator

Lisa Godfrey  

Lisa has 30 years’ experience in the NHS, and is an experienced leader of transformational change and improvement. Prior to joining NHS Elect as a Programme Director in 2013, Lisa held a variety of executive director roles in acute Trusts and the charitable sector; including the Directorships for Strategy and Service Transformation, and Campaign Director for Patient Experience. Lisa, who is a nurse by background, has led a number of significant projects including service reconfiguration and major capital builds, cultural change programmes and within the charitable sector set up a UK pipeline for system redesign projects. Lisa uses a combination of service improvement and programme management approaches with social movement techniques.

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