12 October 2022
14:00 - 15:00
1 hour
MS Teams
Online video conferencing

The focus of this session is on the behavioural aspects of change. We know that people going through a change process will experience a gamut of emotions which lead to behaviours which may impact the success, or otherwise, of your change. This webinar explores in more detail those emotions, provides strategies for recognising them and supporting staff through their psychological journey, and thus avoiding frustration and unhelpful labelling. We will also look at how adapting your management and leadership style to the specific situation you are in can help.

Lead facilitator

Nicola Chandler  

Nicola Chandler is a director at NHS Elect and is an experienced QI practitioner and senior improvement coach who has supported multi-disciplinary teams to deliver national initiatives, such as 18 weeks and Enhanced Recovery, and supported teams participating in the Ambulatory Emergency Care collaborative.

Since joining the NHS in 1993, Nicola has worked in several senior operational management roles in the community, acute and commissioning sectors.

Her role at NHS Elect is primarily in the service improvement and change management space where she applies her practical and theoretical knowledge of operational challenges, underpinned with the theory of service transformation, to support multi-disciplinary teams and service users to drive service improvements for both staff and patients. She is also responsible for delivering our Human Factors and Ergonomics in Healthcare workshops.

She is an experienced facilitator, having worked with several organisations reviewing their services, including outpatients and theatres.

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