20 October 2022
13:30 - 16:00
2.5 hours
MS Teams
Online video conferencing

In this introduction to Human Factors we will seek to explore and support understanding of how human interaction with systems and people, particularly at times of stress, can have either a positive or detrimental effect on clinical delivery and ultimately the safety of staff, visitors and patients. Focusing on self, the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour and abilities and application of that knowledge in clinical setting, we provide practical cases (based on real events), and encourage reflective practice, using best practice industry leading tools and techniques.

Lead facilitator

Nicola Chandler  

Nicola Chandler is a director at NHS Elect and is an experienced QI practitioner and senior improvement coach who has supported multi-disciplinary teams to deliver national initiatives, such as 18 weeks and Enhanced Recovery, and supported teams participating in the Ambulatory Emergency Care collaborative.

Since joining the NHS in 1993, Nicola has worked in several senior operational management roles in the community, acute and commissioning sectors.

Her role at NHS Elect is primarily in the service improvement and change management space where she applies her practical and theoretical knowledge of operational challenges, underpinned with the theory of service transformation, to support multi-disciplinary teams and service users to drive service improvements for both staff and patients. She is also responsible for delivering our Human Factors and Ergonomics in Healthcare workshops.

She is an experienced facilitator, having worked with several organisations reviewing their services, including outpatients and theatres.

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