Caroline has spent her entire career working in the NHS. She has worked in secondary care in operational and strategic management, most recently as an Executive Director at Chelsea and Westminster Hospital. She has a passion for service transformation and in the 1990s she led the operational development of the UK's first treatment centre and moved to set up NHS Elect in 2003 in order to provide high quality, in-house support to healthcare organisations across the country, enabling them to work together to deliver improved services.