We all want to improve the services we provide, and we each play an important role in bringing about real improvements for our patients and the public.
Managers play a critical role in all improvement work. Without their support and guidance, improvement is likely to stall or not sustain in the longer term. A manager’s role in improvement is often to “act as a problem framer, and not the problem solver” by providing the supportive environment and space for teams to make improvements.
In this webinar we outline some simple tips for managers to help them be a “problem framer”, whilst doing some myth busting around quality improvement.
- What is Quality Improvement?
- How to be a problem framer and not just a problem solver
- Myths around improvement
- Your role in supporting your team in improvement.
Those attending this session will…
- Understand what we mean by Quality Improvement and how it differs to other types of improvement.
- Know the role and responsibilities of supporting teams with improvement, as a manager
- Be able to support teams to improve:
- by championing their work
- encouraging them to use QI methods.
- challenging them on progress using data
- helping them to overcome barriers to change.
Who should attend: Anyone involved in improvement work, especially line managers, or those with management.