20 May 2024
11:30 - 12:30
1 hour

MS Teams
Online video conferencing

We all want to improve the services we provide, and we each play an important role in bringing about real improvements for our patients and the public. 

Managers play a critical role in all improvement work. Without their support and guidance, improvement is likely to stall or not sustain in the longer term. A manager’s role in improvement is often to “act as a problem framer, and not the problem solver” by providing the supportive environment and space for teams to make improvements.  

In this webinar we outline some simple tips for managers to help them be a “problem framer”, whilst doing some myth busting around quality improvement.

  • What is Quality Improvement?
  • How to be a problem framer and not just a problem solver
  • Myths around improvement
  • Your role in supporting your team in improvement.

Those attending this session will…

  • Understand what we mean by Quality Improvement and how it differs to other types of improvement.
  • Know the role and responsibilities of supporting teams with improvement, as a manager
  • Be able to support teams to improve:
    • by championing their work
    • encouraging them to use QI methods.
    • challenging them on progress using data
    • helping them to overcome barriers to change.

Who should attend: Anyone involved in improvement work, especially line managers, or those with management.

Lead facilitator

Andy Mitchell  

Andy is Co-Production Manager at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally. 

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areasbecoming a Service Lead and Advanced Nurse Practitioner.   

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques. 

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.   

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