You’ve identified a problem in your service; things aren’t going quite to plan, and you know that they could be better. You would like to improve the patient experience and staff morale. But how do you diagnose what’s going on? How do you know that you are investing your limited resources (your time) in developing solutions to the real, underlying problem?

This half-day workshop will provide you with an overview of process mapping, one of the key tools you can use to diagnose problems and work with teams to identify solutions. The content will be delivered through presentation, group discussion, exercises, sharing of knowledge and experiences, group learning, and mutual support in a safe environment.

This workshop will provide delegates with:

• Knowledge of what a current state pathway is and how to map it.
• An understanding of what is really going on in your patient’s or customer’s journey.
• A process for identifying issues and challenges and how to redesign your pathway.
• A way of engaging your stakeholders in your change and developing ideas for improvement.

Who should attend:

This workshop is aimed at all staff who are interested in improving the service they deliver.