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Quality and service improvement

Uncertainty experts

In a fast-paced, rapidly changing world, the only thing that’s guaranteed is more uncertainty. This webinar will introduce you to the first-of-its-kind programme, Uncertainty Experts created to equip you with the tools needed to not just survive but thrive in uncertainty and be ready to embrace an uncertain future.

Date Thursday, 23 May 2024 14:30 PM - 15:30 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details 1 hour webinar
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This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Catherine Turner

Cath joined NHS Elect as Associate Director in October 2022, helping to nurture the skills and confidence of NHS people learning to use Quality Improvement (QI).

Background

Cath first started as a part-time clinic receptionist during university (2001) and has been working in the NHS ever since! Cath loves helping others to learn and grow, and to make a difference together.

Experience

Cath is an Improvement Advisor and an Organisational Development Practitioner. She also mentors, providing 360 degree feedback, facilitating MBTI, coaching the Affina Team Journey, and applying Acceptance Commitment Therapy (ACT) in the workplace. Facilitating groups and teams is one of her favourite parts of the job – particularly Liberating Structures.

Recent accomplishments

Cath’s previous roles include Improvement Advisor at East London NHS Foundation Trust (ELFT) through the Covid pandemic. She supported QI coaches, developing virtual facilitation skills and working with service users to shape the future of services together. She was also Organisational Development Manager through the acquisition period at Frimley Health NHS Foundation Trust, with a focus on organisational values, staff engagement and building effective team-based working.

How she can help you

  • Quality Improvement – building capacity, capability and developing strategy and infrastructure, including service user involvement
  • Facilitation and workshop design
  • Personal development - through mentoring and 1:1 facilitation of the Health Care Leadership Model 360 degree feedback tool (via the NHS Leadership Academy)

Resources