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Quality and service improvement

Uncertainty experts

In a fast-paced, rapidly changing world, the only thing that’s guaranteed is more uncertainty. This webinar will introduce you to the first-of-its-kind programme, Uncertainty Experts created to equip you with the tools needed to not just survive but thrive in uncertainty and be ready to embrace an uncertain future.

Date Thursday, 23 May 2024 14:30 PM - 15:30 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details 1 hour webinar
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This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Sue Kong

Sue has 30 years of operational, strategic and board experience in the NHS, largely in London and the East Midlands. She is passionate about developing young people and promoting diversity in the NHS. Sue has an MBA (distinction), specialising in marketing and is a CIM Chartered Marketer. Sue is an editorial board member for the Journal of Patient Experience (SAGE) and has presented at Warwick Business School, the Institute of Directors and the 2020 Arab Health Congress. Sue holds the ILM Level 7 Diploma in Executive Coaching and Mentoring, is a member of the Association for Coaching and is passionate about coaching and mentoring colleagues from all backgrounds and disciplines in the NHS and is also keen on researching and testing use of AI in coaching. In 2024, Sue has been recruited to sit on the selection panel for the prestigious Oxford University & Ellison Institute of Technology (EIT) Ellison Scholars programme to find and fund students who will help solve some of humanity’s most challenging and enduring problems.

Resources