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Communication and engagement

Windrush Awareness

Date Friday, 24 January 2025 14:00 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Shabnaz Rahman

My name is Shabnaz Rahman, and I am from Bangladesh. I am the Senior Operational Manager-Stakeholder Outreach & Briefing Lead for the Windrush Compensation Scheme (WCS). I joined the WCS almost three years ago as a Quality Assurance Manager and worked with passionate colleagues to provide compensation for our customers. I wanted to continue with the positive work and to make a difference right at the forefront of our customer service. In 2023 I moved to the engagement operation, where My team and I work to increase awareness of the scheme through community events and stakeholder engagement.

Jayne Wingfield

Hi, my name is Jayne Wingfield – I work on the Stakeholder Outreach Team within Windrush, I have previously worked on the Windrush Helpline, Windrush Registration team and most recently the Vulnerable Person Team, so I possess a wide knowledge of the different teams and our customer base. I joined the Home Office and the Windrush department in 2022, coming from Department of Work and Pensions (DWP) where I brought along my lived enriched experience of working amongst and helping the most vulnerable customers in our society. I felt a strong connection with Windrush as my own father was an Irish immigrant and I felt that I needed to put wrong things right and to enable the Windrush customers that are entitled to achieve the compensation they deserve. I will honour my commitment to ensure that I help each and every one of them.

Tracy Mpofu

My Name is Tracy Mpofu, I am an HEO on Stakeholder Outreach & Briefing Lead. I joined the Windrush Compensation Scheme in June 2020 as a Quality Manager. As a Windrush volunteer and someone from the commonwealth, this drove my passion into helping people who were affected by the scandal. The majority of those people are like me. In 2023, I transitioned into the engagement team where I continue to help customers in a different manner. Therefore, in 2024 when the opportunity arose to work with new stakeholders to promote the scheme, I could not be more enthralled. To me it means I have to reach as many people as possible who might be entitled to compensation and to raise awareness of the scheme and what Windrush is about. It should not be forgotten!

Jim Timpson

Jim joined NHS Elect in 2004 to set up the “Business of Healthcare” work-stream focusing on the financial sustainability of NHS services. This built on 7 years of experience in the IT recruitment business and 10 years of general management experience gained via the NHS Management Training Scheme. After a few years helping members on joint ventures, business cases, tender responses and negotiation strategies he was being asked to do increasing amounts of facilitation, change management and leadership development work. This prompted him to gain first a certificate in practice and then an MSc in Organisational Development from Roffey Park Institute. He still works on business oriented projects but a growing proportion of his time is devoted to work on resilience, conflict and culture.

Resources