When
Day:
Thursday
Date:
17 June 2021
Time:
09:30 - 11:30
Duration:
2 hours
Prices
Members:
Free
Non-members:
£99.00
Where
Zoom
Online video conferencing

This interactive two hour session will address this vital question: Why do queues form? 

If you have an interest in making your work flow better, ie minimising delays for your patients whilst not costing the earth, this workshop is for you. It will use three simple simuations to explore why some common things we do to reduce delays actually makes them worse.

Lead facilitator

Mike Davidge  

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

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