Patient Engagement

Customer Care & Patient Engagement
This online course will provide participants with the fundamental skills to engage with service users effectively.

Overview

Important update: Please note you will need to complete this course by Friday 21st June, as we are closing this course down in preparation for our website switchover. If you don't get a chance to finish your course, you will still be able to start it again on our new site.

This course will provide participants with the fundamental skills to engage with service users effectively.


It will highlight the key benefits of engagement activities and help participants identify those who should be engaged with.

It will also share key principles for effective engagement and demonstrate a wide range of practical tools that participants could utilise.

6
8 hours
Service leads

Learning outcomes

Through this course you will learn:

  • The benefits of patient engagement
  • How to recruit patients for engagement
  • Effective tools and techniques
  • How to plan patient engagement activity

Facilitators

Joe Blunden
Director
Sue Kong
Director

Learning materials

  • Videos and presentations
  • Links to additional resources
  • Activities to check learning
  • A certificate of completion

Get started today

Please click the button below to begin module one.

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