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Our areas of expertise

Our specialists work across seven keys areas of expertise, or workstreams.

Business and System Development

The business and system development workstream have a track record of engaging across organisations with colleagues at all levels to enhance self-learning, understanding and applying problem-solving approaches within the complex systems they work.

The core team have more than 100 years combined public and private sector experience.

Key areas of expertise

Strategy development
Business cases
Project management
Merger and acquisition
Commissioning and procurement
Tender responses

Workstream lead

The workstream is led by Gareth Corser, who works alongside Mark Leyshon, Piers Young and Paul Taylor. To find out how they can help you please email Gareth.

gareth@nhselect.org.uk
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“On behalf of all participants can I please pass on our thanks for a very interesting and useful event.”
Rupert Williamson Strategic Development Manager East Kent Hospitals University NHS Foundation Trust

Coaching and Personal Development

Our coaching faculty was established in 2010. It has since expanded to provide a broad range of healthcare organisations with an array of coaching interventions.

Each accredited member of the team has extensive senior management experience in the NHS, and the faculty is also registered with the Association for Coaching.

Key areas of expertise

Coaching skills for managers and clinical leaders
Non-coaching interventions like mentoring
One-to-one and team coaching

Workstream lead

The workstream is led by Darren Leech, who works alongside four other qualified coaches. To find out how they can help you please email Darren.

darren@nhselect.org.uk
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“Many thanks for delivering yet another very successful coaching session – the evaluation comments are a real accolade to your session, with many participants stating how accessible and useful to use in their working and personal lives.” 
Cindy Howard Education Lead, Leadership and Management Development Hertfordshire Community NHS Trust

Customer Care and Patient Engagement

With the NHS Long Term Plan, Francis Report and the Friends and Family Test, it is not surprising that this workstream is popular with our members.

The team has trained more than 3,000 people across member sites, including consultants, receptionists and non-patient facing staff.

Key areas of expertise

Patient experience and improvement
Patient and public engagement
Internal customer service improvement
Experience Based Design (EBD)
Goldfish Bowl facilitation
Patient and customer surveys

Workstream lead

The workstream is led by Sue Kong, who works alongside Joe Blunden and Carol Deans. To find out how they can help you please email Sue.

sue@nhselect.org.uk

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“Thank you for a wonderful patient experience and engagement session. Your presentation assured me where I am standing in my duties and quality of my services. You confirmed my personal view about patient care.”

Mr A Vahidi Associate Specialist in Plastics, Plastic Surgeon Kettering General Hospital NHS Foundation Trust

Leadership and OD

The Leadership and Organisational Development Workstream combines rigorous training in OD with extensive experience of the NHS and beyond. Their work focuses on maximising the potential of staff to inform and deliver organisational priorities.

The team have worked with leaders at more than 150 NHS organisations.

Key areas of expertise

Leadership development
Psychological safety
Resilience
Team development
OD capacity building
Cultural analysis and change
OD strategy
Conflict management and mediation
Action learning

Workstream lead

The workstream is led by Jim Timpson, who works alongside Linda Keenan, Gareth Corser, Darren Leech and the rest of the NHS Elect team to deliver a comprehensive range of services. To find out how they can help you please email Jim.

jim@nhselect.org.uk
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“Thank you (and all the trainers) who have made such a success of the Senior Leaders Healthcare Leadership Seminars over the past ten months. These have been extremely well received and evaluated and as a result we would like to run this series again.”

Claire Quinn Head of Learning and Organisational Development Frimley Health NHS Foundation Trust

Marketing, Communication and Branding

NHS Elect is unique in that it is the only NHS organisation that provides strategic and operational marketing and communications support, ranging from writing plans and strategies to delivering microsite websites.

Both directors in the Marketing, Communication and Branding Workstream are qualified to MBA (Distinction) level.

Key areas of expertise

Service promotion
Social media
Stakeholder engagement
Strategy and planning
Website development
Branding
Videos and motion graphics
Design and content creation
Internal communication

Workstream lead

The workstream is led by Sue Kong, who works alongside Joe Blunden. Sue and Joe are supported by Jess Ormrod, our Digital Communications Manager. The team also work with specialist designers and videographers when required. To find out how they can help you please email Sue.

sue@nhselect.org.uk

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“From day one the team were extremely enthusiastic, unendingly encouraging, and expertly supportive in assisting us to deliver the project.”

Wendy Johnson Head of Adult Safeguarding and Mental Health Great Western Hospital NHS Foundation Trust

QI and Measurement

The Quality Improvement and Measurement Workstream utilise a host of improvement tools and techniques as well as their extensive experience to improve the quality of services and in turn the patient experience.

In addition to serving our members, the team also work with three national networks: the Acute Frailty Network (AFN) Same Day Emergency Care Network (SDEC) and Specialised Clinical Frailty Network (SCFN).

Key areas of expertise

Model for improvement
Capacity and demand
Pathway redesign
Measurement for improvement
QI coaching
Elective care (RTT and cancer)

Workstream lead

The workstream is led by Robin Davis, who works alongside Nicola Chandler, Mike Davidge, Lisa Godfrey, Piers Young, Darren Leech and Joe Blunden. To find out how they can help you please email Robin.

robin@nhselect.org.uk
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“NHS Elect has been instrumental in helping to build QI capability within the Trust. We have worked in partnership to develop a six-month QI practitioner programme that has been highly informative, interactive and fun.”

Yvonne McWean Associate Director Quality Improvement Hampshire Hospitals NHS Foundation Trust

Working remotely

The Remote Working Workstream has been created as part of our response to Covid-19.

Our team have been working remotely and facilitating online for many years, and we are happy to share our experience and expertise in this area with all of our members.

Key areas of expertise

Online facilitation for managers
Online facilitation for training
Working effectively from home

Workstream lead

The workstream is led by Joe Blunden and Robin Davis, who work alongside Linda Keenan, Nicola Chandler and Eilis Parker. To find out how they can help you please email Joe.

joe@nhselect.org.uk

“NHS Elect has been instrumental in helping to build QI capability within the Trust. We have worked in partnership to develop a six-month QI practitioner programme that has been highly informative, interactive and fun.”

Yvonne McWean Associate Director Quality Improvement Hampshire Hospitals NHS Foundation Trust
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