We now offer a customisable online customer care programme that your staff could access anytime they want.
We have now captured Sue Kong’s experience of delivering this face-to-face workshop for the last 18 years into an online learning programme that your staff can access anytime they want.
This self-directed e-learning course will be personalised for your organisation in exchange for 20 tokens. This will provide unlimited access for all your staff for 12 months, including completion reporting and certification. The materials could also be used by your organisation's facilitator to 'plug and play' in a face-to- face workshop.
It will take your staff around six hours to complete and your organisation could generate thousands of hours of CPD by offering this widely.
To find out more about the services we provide, please contact Sue Kong, our customer care workstream lead.