Customer care services

In addition to the standalone customer care workshops that are shown here, our team also deliver integrated customer care programmes.
A series of workshops
We can deliver a series of up to 4 customer care workshops for clinical and support staff at all levels.
Online or in person
We are happy to deliver socially distanced sessions in person, or to provide virtual sessions for your staff.
Train-the-trainer sessions
We can also deliver a train-the-trainer session to enable you to deliver our proven sessions yourselves.
Corporate options available
We can also deliver customer care support for corporate teams, to enable them to support clinical colleagues more effectively.

Patient engagement support

In addition to our customer care services, we also deliver a range of bespoke engagement support for members.
Goldfish Bowl facilitation
Delivering a powerful patient listening forum to embed the patients’ voices in service development.
Other hands-on engagement
Creating surveys, using Experience Based Design (EBD) and facilitating focus groups to help you understand patient views.
Patient engagement planning
Helping you to develop your patient engagement plan to enable you to understand your users more effectively.

Find out more about our services

To find out more about the services we provide, please contact Sue Kong, our customer care and patient engagement workstream lead.

Email Sue