Customer care and patient engagement

We support organisations across England to improve the experience of patients.

Customer care services

In addition to the standalone customer care workshops that are shown here, our team also deliver integrated customer care programmes.

We can deliver a series of up to 4 customer care workshops for clinical and support staff at all levels.

We are happy to deliver socially distanced sessions in person, or to provide virtual sessions for your staff.

We can also deliver a train-the-trainer session to enable you to deliver our proven sessions yourselves.

We can also deliver customer care support for corporate teams, to enable them to support clinical colleagues more effectively.

In addition to our customer care services, we also deliver a range of bespoke engagement support for members.

Delivering a powerful patient listening forum to embed the patients’ voices in service development.

Creating surveys, using Experience Based Design (EBD) and facilitating focus groups to help you understand patient views.

Helping you to develop your patient engagement plan to enable you to understand your users more effectively.

To find out more about the services we provide, please contact Sue Kong, our customer care and patient engagement workstream lead.

Email Sue