14th November 2017
9.30am – 3.30pm, Central London
Disney have long been regarded as world leaders when it comes to
customer service and their principles have been applied in healthcare
settings across the globe to improve the experience of patients.
About the Session
Moving beyond satisfaction measurements and net promoter scores, Chris explains the principles of
compassionate, courtesy-based performance, highlighting how efficiency levels rise when patients are
genuinely impressed with their care. He breaks down the process, and the benefits, of creating a positive
experience for the patient, set on a bedrock of teamwork and leadership that expects, and accepts nothing
but the best from each other.
Chris’s ability to motivate and inspire will show how creating a
performance culture inspires the best from employees; how clarifying
expectations for service delivery frees up an employee for maximum
levels; and how aligning behaviours with values creates consistency
between departments and divisions – all
the while sharing pertinent, memorable examples from Disney applied in
healthcare settings. You and your
team will leave his session with a new sense of “Can Do! Will Do!” along
with the practical “How To Do!”
See the agenda >>
Chris Blackmore has been at the heart of this for many years, delivering his aptly named programme: Care! An Exceptional Patient Experience across the Disney workforce and beyond.
Chris will making a rare appearance in London on 14th November, joining NHS Elect to deliver key elements of this renowned training and enable you to incorporate Care! throughout your organisation.
Find out more about Chris >>
Members of NHS Elect, AFN or AEC: £189 per person or £599 for four
Non-members: £289 per person or £949 for four
Please complete a booking form via the link below to book your place.
Book your place >>
Places are very limited so please book your places by 20th October to ensure your organisation is represented.
If you have any further questions at this stage, please email firstname.lastname@example.org.