Change 2: Human dimensions of change

Presented by Nicola Chandler
The focus of this session is on the behavioural aspects of change. We know that people going through a change process will experience a gamut of emotions which lead to behaviours w...

Change 3: Complexity and change

Presented by Nicola Chandler
This one hour session will look at how the science of complexity can help us to reframe our approach to change. We will take four key ideas from the world of complexity to help us ...

Capacity Planning

Presented by Mike Davidge
This one hour workshop will help participants to audit their existing capacity planning process as well as introducing the key steps to ensuring capacity meets service demand.It ...