Online Patient Experience Masterclass: Delivering great patient and customer experience panel

Presented by Sue Kong
This session will feature a 'chatshow' format with Carol Deans, Joe Blunden, Mike Tomlinson and Will Dolan on communicating with staff, patients and filming in a socially distanced...

Online Patient Experience Masterclass: The role of Empathy in Patient Experience

Presented by Sue Kong
In this masterclass session, Peter Dorrington – an expert in combining data science with behavioural science - will share with us the results of research about Empathy in Cus...
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