The team applies a range of evidence-based tools grounded in behavioural sciences to unlock the potential of staff, service users and the organisations that deliver care. 

Areas of Work

The services that are delivered by the team generally fall into these key areas:

  • Leadership Programmes: Equipping staff with knowledge, skills and insights required to lead successful services. We support leadership development at every level of the service and on a scale from individual teams to the entire leadership communities of large teaching Trusts
  • Resilience and Flourishing: Working with individuals and organisations to improve their resilience and sustainability
  • Facilitation and Team Building: In the last year we have facilitated groups in sizes from 6 to 200
  • OD Capacity Building: Working alongside in-house teams to enhance the range of OD work they can undertake
  • Cultural Analysis and Change: Making sense of local culture, testing its match against
    organisational priorities, clarifying what can be done to get the most from what’s there and how to change when necessary
  • Organisational Development Strategies: Developing meaningful and deliverable strategies
  • Conflict Management and Mediation: We can build the capacity for conflict resolution in your
    organisation or take on specific mediation cases
  • Events for OD and Change Practitioners: This year we have hosted sessions on Creativity and Systems. Upcoming events include work on the application of sports psychology in coaching

Additional bespoke support is also available to meet the needs of our members.

Benefits for Members

The team can deliver a range of benefits for members including:

  • More effective and skilled teams
  • Improved staff satisfaction
  • More efficient change management
  • Development of more effective leaders
  • Hugely reduced cost of using ad hoc trainer and facilitators to deliver OD and learning and development support

How We Work

Contact Details

For further details on any of the above or to arrange a local work programme for your organisation please contact:

Jim Timpson or Eilis Parker
T: 020 3925 4851


“I’ve had some very positive feedback following the sessions you have run for us recently. The “pre-manager” cohort didn’t want the session to end! Thank you very much for doing this and for being so flexible.”
Gary Waltham, Deputy Director of Operations, Health Education England (Provider Support)

"It is always a delight to learn from someone so skilled, and we will definitely be making good use of the things you have helped us to understand"
Janice Roper, Service Transformation Training Lead, Barts Health NHS Trust

“Thank you (and all the trainers) who have made such a success of the Senior Leaders Healthcare Leadership Seminars over the past ten months. These have been extremely well received and evaluated and as a result we would like to run this series again in 2016.”
Claire Quinn, Head of Learning and Organisational Development, Frimley Health NHS Foundation Trust

“This was a very interactive workshop [Negotiation and Influencing] compared to others which I have attended which often felt like slide show karaoke. The facilitator was such a warm and inviting character, he demonstrated a real depth of knowledge and passion for what he does. I always felt like I had fine-tuned my people skills but actually this really focused my mind to techniques that I can apply in the workplace. The course material had variety and was very relevant, the facilitator was great at teaching and tailoring the programme to incorporate the individual needs of the delegates. I came away feeling inspired and equipped with valuable tools and strategies that I can implement.”
Adrian Parke, eRS Manager, Imperial College Healthcare NHS Trust

“The day was really well organised. The facilitator is approachable and very ‘down to earth’ and you don’t feel silly asking the questions you need to in order to clarify. It’s a great opportunity to network with the other attendees too. I learnt lots about my own attitude and approach to negotiation and influencing. To some extent the skills/approach needed are things that I do naturally anyway but this workshop allowed me to explore them in more detail. In the future I will be able to actively deploy these skills rather than being reactive to the situation and this will help me to negotiate with and hopefully influence senior managers in the Provider Trusts.”
Faye Murphy, Quality Assurance Manager : Primary Care and Mental Health, Coastal West Sussex CCG

“Thanks for the Psychological Resilience course yesterday. I can honestly say it's one of the most useful courses I have been on in the whole time I have been with the NHS. Helpful for myself and so many tips I that I can see could influence the resilience of those around me. Everyone should do this course!”
Hannah Sparkes, Practice Development Sister, Paediatric Critical Care, Oxford University Hospitals NHS Foundation Trust

The Team in Action