Business of Healthcare

  • Strategy and system thinking
  • Commercial skills
  • Writing a compelling business case
  • Programme and project management
  • Understanding the modern NHS
  • Developing accountable care organisations
  • Merger and acquisition support
  • Commissioning and procuring clinical services
  • Responding to tenders

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Coaching

  • 1:1 coaching
  • Team coaching
  • Coaching skills for managers and clinical leaders
  • Other non-coaching interventions

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Customer Care & Patient Experience

  • Patient experience improvement programmes
  • Patient engagement support
  • Internal customer improvement programmes
  • Customer surveys
  • Experienced based design (EBD) support
  • Goldfish bowl focus group facilitation
  • Train-the-trainer programmes

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Marketing, Communications and Branding

  • Branding advice and support
  • Communications and stakeholder engagement support
  • Production of promotional materials
  • Marketing and communications strategy creation
  • Social media advice and support
  • GP engagement planning
  • Internal communications planning
  • Recruitment support
  • Survey and research delivery
  • Website redesign and microsite production
  • Video production

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Organisational Development

  • Leadership programmes
  • Resilience and flourishing
  • Facilitation and team building
  • OD capacity building
  • Cultural analysis and change
  • Organisational development strategies
  • Conflict management and mediation
  • Events for OD and change practitioners

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Quality Improvement and Measurement

  • Capacity and demand training and support
  • Clinical and administrative process/pathway redesign
  • Measurement for improvement
  • New models of care
  • Quality improvement
  • Effective care (RTT and Cancer)

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All

  • General advice and support
  • Events and courses delivery
  • Networking facilitation
  • Resource sharing