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Quality and service improvement

Lean thinking methodology

This session is recommended for all staff who are interested in redesigning services and pathways for the benefit of patients and staff. 

The workshop will give participants a better understanding of lean thinking methodology so they are better equipped to apply it to their workplace. It will cover practical tools and also consider the critical role leadership plays in facilitating successful adoption. 

Date Friday, 24 September 2021 09:30 AM - 11:30 AM
Where Details Online Online - Zoom
User Details Members: Free
Level Details 2 hour workshop
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This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.