The first session in this series will introduce you to the model of improvement and provide you with advice and guidance for creating an effective aim for your improvement project.
Lisa has 30 years’ experience in the NHS, and is an experienced leader of transformational change and improvement. Prior to joining NHS Elect as a Programme Director in 2013, Lisa held a variety of executive director roles in acute Trusts and the charitable sector; including the Directorships for Strategy and Service Transformation, and Campaign Director for Patient Experience. Lisa, who is a nurse by background, has led a number of significant projects including service reconfiguration and major capital builds, cultural change programmes and within the charitable sector set up a UK pipeline for system redesign projects. Lisa uses a combination of service improvement and programme management approaches with social movement techniques.
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