22 March 2022
14:00 - 15:00
1 hour
Online video conferencing

This workshop has been designed with anyone who has struggled with raising difficulties with others - not just with work colleagues but it might be with patients or within families, too.  For anyone who wants to get better at having difficult conversations, this session will provide some practical approaches and principles that will contribute to having better difficult conversations.

It will cover:

  • Identifying what makes a conversation difficult
  • Considering the contributions we make to difficulties with others
  • The importance of language in difficult conversations
  • The 'superpower' that is listening
  • How to plan, open and structure a difficult conversation

Lead facilitator

Linda Keenan  

Linda joined NHS Elect in 2014, she brings considerable organisation and leadership development experience gained in the health, charity, and housing sectors. Prior to joining NHS Elect, Linda ran her own organisation development consultancy for 12 years, working predominantly in the charity sector with organizations such as Medecins Sans Frontieres and the British Heart Foundation. Linda has an MSc in Organisation Development from Roffey Park (University of Sussex) and an accredited advanced action learning facilitator (ILM) and facilitator trainer, advising members on how best to introduce action learning alongside leadership development and to support culture change initiatives. An experienced and accredited workplace mediator, Linda trained with the internationally respected Centre for Effective Dispute Resolution (CEDR).

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