08 December 2022
09:30 - 11:30
2 hours
MS Teams
Online video conferencing

The focus of this workshop is to provide participants with an understanding of the Lean Thinking Methodology so that they are better equipped to apply it to their workplace. If you don’t think it is possible to make dramatic improvements where you work, this workshop will challenge your assumptions. We will cover both the practical tools and also the critical place leadership plays in facilitating successful adoption.

This 2-hour interactive session will cover:

· Toyota’s twin pillars
· The 5 lean principles and the importance of their application
· The benefits of using the principles when redesigning services
· The importance of identifying “value” from a patient’s or staff perspective
· Value stream mapping,
· The benefits of one-piece flow over batching
· The role leadership behaviours have in delivering Lean.

Who should Log in:
This session is recommended for all staff who are interested in redesigning services and pathways for the benefits of patients and staff.

Lead facilitator

Nicola Chandler  

Nicola Chandler is a director at NHS Elect and is an experienced QI practitioner and senior improvement coach who has supported multi-disciplinary teams to deliver national initiatives, such as 18 weeks and Enhanced Recovery, and supported teams participating in the Ambulatory Emergency Care collaborative.

Since joining the NHS in 1993, Nicola has worked in several senior operational management roles in the community, acute and commissioning sectors.

Her role at NHS Elect is primarily in the service improvement and change management space where she applies her practical and theoretical knowledge of operational challenges, underpinned with the theory of service transformation, to support multi-disciplinary teams and service users to drive service improvements for both staff and patients. She is also responsible for delivering our Human Factors and Ergonomics in Healthcare workshops.

She is an experienced facilitator, having worked with several organisations reviewing their services, including outpatients and theatres.

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