In this one hour webinar we will help you answer two important questions. Have the recent changes I've made to my service made a difference? How can I track the impact of a proposed change? It will introduce you to the 7 steps to measurement. Follow these 7 steps to ensure that you are measuring the right things in the right way. The webinar will cover:
• Choosing the right measures
• Getting data you can trust
• Understanding the two types of variation present in your data
• Making smarter decisions based on your data
This webinar is for those wanting help to get started with measurement. It covers similar ground to the material in our webinar ‘Introduction to QI 2: Measuring Change’. It will act as a refresher for those who are more experienced. If you are looking to become more proficient in the 7 steps, try our longer Measurement for Improvement virtual workshop.