Online
MS Teams
Online video conferencing
![]()
This is the third in the series of webinars on flow, demand and capacity. Whereas the previous two concentrated on why queues occur and how to address them, this one hour webinar takes the view that prevention is better than cure.
Struggling to work out what capacity you need? Fed up that your current approach doesn’t seem to work terribly well? The key is to move from seeing capacity planning as an annual chore and instead regard it as an opportunity to design your service to flow nicely. This interactive one-hour webinar will help you audit your existing process - what do you mean you don’t have one? – and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.
The webinar will cover:
The four stages in capacity planning
Guidance on getting the right data
The importance of flow maps and process templates
The process for getting the right capacity
Monitoring your results
This series of webinars is recommended for those who are managing a team or a service and want to improve their approach to planning capacity. To get the most out of this webinar, it is advisable to have attended the two other webinars in this series first. However you will get some benefit if you haven’t been able to do so.
The webinar will be delivered on MS Teams. It also uses Slido for interactive functionality so delegates are recommended to have their smart phone to hand.
Lead facilitator
Mike Davidge
Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.