28 March 2023
09:30 - 11:00
1.5 hours
MS Teams
Online video conferencing

Process mapping is a powerful diagnostic tool to help understand all of the activities that take place within your various pathways. It is useful for building teams and creating a shared understanding and appreciation of the service within which we work. This webinar will explain how to process map, and how to use the information collected to redesign your pathways.

Lead facilitator

Nicola Chandler  

Nicola Chandler is a director at NHS Elect and is an experienced QI practitioner and senior improvement coach who has supported multi-disciplinary teams to deliver national initiatives, such as 18 weeks and Enhanced Recovery, and supported teams participating in the Ambulatory Emergency Care collaborative.

Since joining the NHS in 1993, Nicola has worked in several senior operational management roles in the community, acute and commissioning sectors.

Her role at NHS Elect is primarily in the service improvement and change management space where she applies her practical and theoretical knowledge of operational challenges, underpinned with the theory of service transformation, to support multi-disciplinary teams and service users to drive service improvements for both staff and patients. She is also responsible for delivering our Human Factors and Ergonomics in Healthcare workshops.

She is an experienced facilitator, having worked with several organisations reviewing their services, including outpatients and theatres.

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