23 November 2023
09:30 - 11:30
2 hours

MS Teams
Online video conferencing

This 2-hour virtual workshop, the second of three on the topic of Flow, offers a proven approach to successfully reducing waiting times and improving flow.  So, if you have a waiting time problem that you want to address and are getting frustrated that actions taken so far are not working, this is for you.  It refers to the first virtual workshop in this series, 'Why do queues form', but you don’t have to have attended that to get some benefit from this one.
The workshop will cover: 
The 6M Design Process 
Identifying the flows that you want to manage 
Defining ‘true’ demand and capacity and how to measure it 
Diagnosing your flow problem 
Choosing the right solution for your situation 
Who should Log in:  
Anyone responsible for managing a service that is struggling to deliver shorter waiting times and wants to learn an approach that works. 

You will get the most out of this webinar if you have previously attended webinar 1 'Why do queues form'.

Lead facilitator

Mike Davidge  

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

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