Online video conferencing
This 2-hour virtual workshop, the second of three on the topic of Flow, offers a proven approach to successfully reducing waiting times and improving flow. So, if you have a waiting time problem that you want to address and are getting frustrated that actions taken so far are not working, this is for you. It refers to the first virtual workshop in this series, 'Why do queues form', but you don’t have to have attended that to get some benefit from this one.
The workshop will cover:
The 6M Design Process
Identifying the flows that you want to manage
Defining ‘true’ demand and capacity and how to measure it
Diagnosing your flow problem
Choosing the right solution for your situation
Who should Log in:
Anyone responsible for managing a service that is struggling to deliver shorter waiting times and wants to learn an approach that works.
You will get the most out of this webinar if you have previously attended webinar 1 'Why do queues form'.