09 December 2020
10:00 - 11:30
1.5 hours
Online video conferencing

This session will feature a 'chatshow' format with Carol Deans, Joe Blunden, Mike Tomlinson and Will Dolan on communicating with staff, patients and filming in a socially distanced world. We want this to be as interactive as possible with our audience asking questions - please send these in advance to sue@nhselect.org.uk. We'd also welcome any examples of films you want us to give your our thoughts, top tips and views.

Lead facilitator

Sue Kong  

Sue Kong joined NHS Elect in April 2005 as their Director, leading on the marketing of NHS Services and assisting the Department of Health with the Gastroenterology 18 weeks commissioning pathways. Prior to joining NHS Elect, Sue was Executive Director for Strategy and Planning at North West London Strategic Health Authority and has operational and planning experience in acute hospitals in London and the East Midlands.

Sue has an MBA (distinction) specialising in marketing and is a CIM Chartered Marketer. Sue has chaired the Health Service Journal NHS marketing conferences and has published in the Journal of Management and Marketing in Healthcare, regularly sharing good examples of healthcare marketing and patient experience from around the world. Sue is a member of the editorial board for the Journal of Patient Experience (SAGE). She loves learning from different sectors and has presented as a Business Insight Leader for Warwick Business School, the Institute of Directors, National Housing Federation & 2020 Arab Health Congress.

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