13 February 2024
14:00 - 15:00
1 hour

MS Teams
Online video conferencing

This webinar provides an introduction to organising and running productive meetings. It will be especially useful for those who want to ensure full participation and commitment from everyone present and to create engaging meetings that get the best out of participants and are enjoyable to chair.

We will cover
Preparation – how to make sure that everyone attending is clear on their role and the aims of the meeting and how to distinguish between different types of meetings and create an engaging agenda

During the meeting – how to ensure that each agenda item is dealt with effectively and how to structure discussions to encourage participation, build consensus and reach clear decisions. How to manage common problems, including prevarication and disruptive participants in difficult meetings.

Follow-up – how to ensure that appropriate, valuable minutes are produced and distributed and create clarity of follow-up actions.

Chairing meetings virtually – how to chair virtual meetings and still ensure great engagement and effective collective decision-making. 

Lead facilitator

Sue Kong  

Sue Kong joined NHS Elect in April 2005 as their Director, leading on the marketing of NHS Services and assisting the Department of Health with the Gastroenterology 18 weeks commissioning pathways. Prior to joining NHS Elect, Sue was Executive Director for Strategy and Planning at North West London Strategic Health Authority and has operational and planning experience in acute hospitals in London and the East Midlands.

Sue has an MBA (distinction) specialising in marketing and is a CIM Chartered Marketer. Sue has chaired the Health Service Journal NHS marketing conferences and has published in the Journal of Management and Marketing in Healthcare, regularly sharing good examples of healthcare marketing and patient experience from around the world. Sue is a member of the editorial board for the Journal of Patient Experience (SAGE). She loves learning from different sectors and has presented as a Business Insight Leader for Warwick Business School, the Institute of Directors, National Housing Federation & 2020 Arab Health Congress.

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