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Quality and service improvement

What is lean thinking?

At the heart of lean thinking is the philosophy of continuous improvement; it is a belief that improvement is everyone’s role throughout the whole organisation. Within the 5 lean principles are a variety of tools and techniques to diagnose what is currently happening as well as the tools to make the necessary improvements and “add value” to your patient pathway or process.

Date Friday, 17 May 2024 13:30 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details 1.5 hour webinar
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This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.