17 May 2024
13:30 - 15:00
1.5 hours

MS Teams
Online video conferencing

At the heart of lean thinking is the philosophy of continuous improvement; it is a belief that improvement is everyone’s role throughout the whole organisation. Within the 5 lean principles are a variety of tools and techniques to diagnose what is currently happening as well as the tools to make the necessary improvements and “add value” to your patient pathway or process. 


Application of lean thinking can deliver the following organisational benefits: 

  • Improved quality and safety 
  • Improved delivery/timeliness 
  • Improved throughput (more income) 
  • Accelerated momentum 
  • Value for money – lower costs, less waste 
  • Improved staff morale 

Delegates will learn the following: 

  • Understanding of the 5 lean principles and how to apply them 
  • Understanding of waste: how to identify it and eliminate it 
  • How to map a value stream and identify value and non-value-added activities 
  • How to improve “flow”  
  • What do we mean by a “pull” system 
  • How to think differently when redesigning your services 

This workshop is aimed at all staff who are interested in improving the service they deliver to their “customers.” 

Lead facilitator

Nicola Chandler  

Nicola Chandler is a director at NHS Elect and is an experienced QI practitioner and senior improvement coach who has supported multi-disciplinary teams to deliver national initiatives, such as 18 weeks and Enhanced Recovery, and supported teams participating in the Ambulatory Emergency Care collaborative.

Since joining the NHS in 1993, Nicola has worked in several senior operational management roles in the community, acute and commissioning sectors.

Her role at NHS Elect is primarily in the service improvement and change management space where she applies her practical and theoretical knowledge of operational challenges, underpinned with the theory of service transformation, to support multi-disciplinary teams and service users to drive service improvements for both staff and patients. She is also responsible for delivering our Human Factors and Ergonomics in Healthcare workshops.

She is an experienced facilitator, having worked with several organisations reviewing their services, including outpatients and theatres.

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