22 May 2024
10:00 - 12:00
2 hours

MS Teams
Online video conferencing

This two-hour webinar will provide an introduction to the key aspects of effective engagement with service users.

We will first explore the benefits of service user engagement before discussing who exactly our service users are.

We will then look at some quick and easy ways to recruit service users for engagement, before sharing a diverse range of tools to help you understand what your service users think and feel.

Lead facilitator

Joe Blunden  

Joe is a multi-award winning marketing and communications specialist with over 15 years of experience across a range of industries. He has worked for the NHS for the past 10 years, including marketing, communications and engagement roles in both acute and community settings.

He is a compulsive learner and recently completed an MBA (Distinction), having gained a Professional Diploma in Marketing from the Chartered Institute of Marketing, a Diploma in Managing Digital Media and a degree in business.

Joe directed the successful campaign to get the NHS Choir to Christmas number one in 2015, raising over £300k for charity in the process. He also led NHS Voices in 2018, bringing together 30 celebrity singers to record a song for the NHS, which was made into a documentary by ITV.

Joe specialises in strategy development and digital communication and has extensive experience in PR, stakeholder engagement and campaign development.

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