25 April 2024
15:00 - 16:00
1 hour

MS Teams
Online video conferencing

This webinar will help you answer a critical question: What is really causing my problem?  Why do I need this you may be thinking, I know what to do.  Do you really?  Many change projects fail because they address the wrong problem or simply borrow solutions from elsewhere.  Learn about some simple tools that will help you diagnose your problem, thus giving you the best chance of getting it right.

The workshop will cover:

  • Why you need to really understand your problem before you can solve it.
  • What are 7 simple tools that will help you solve 95% of your problems?
  • When and how you might use each diagnostic tool.

Benefits to the organisation

  • Appreciating the importance of identifying the real root causes
  • Widening the range of diagnostic tools that staff can apply to understand their problems.
  • Encouraging a ‘think before you act’ culture.

Who should attend?

This webinar is recommended for anyone with a problem that needs addressing and is prepared not to jump straight to a solution.

Lead facilitator

Mike Davidge  

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

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