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Quality and service improvement

Getting started with your QI journey

All NHS organisations should be focused on continually improving the quality of care for people using their services. This webinar will give an intro to QI, including improving the safety, effectiveness and experience of care

Date Thursday, 02 October 2025 10:30 AM - 11:30 AM
Where Details Online Online - MS Teams
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Level Details Suitable for all levels
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What you'll learn

  • What do we mean by QI, and how can we recognise opportunities for improvement
  • How does QI differ from other approaches
  • Who should you involve at the start of your Quality Improvement?
  • How the Model for improvement can help you
  • Creating the conditions for success

Who is this webinar for?

This short webinar is aimed at all those interested in quality improvement in healthcare. No previous QI experience is needed, and this is suitable for all levels of staff, clinical or non-clinical. This is a great first step on your QI journey.

Lead facilitators

Catherine Turner

Cath joined NHS Elect as Associate Director in October 2022, helping to nurture the skills and confidence of NHS people learning to use Quality Improvement (QI).

Background

Cath first started as a part-time clinic receptionist during university (2001) and has been working in the NHS ever since! Cath loves helping others to learn and grow, and to make a difference together.

Experience

Cath is an Improvement Advisor and an Organisational Development Practitioner. She also mentors, providing 360 degree feedback, facilitating MBTI, coaching the Affina Team Journey, and applying Acceptance Commitment Therapy (ACT) in the workplace. Facilitating groups and teams is one of her favourite parts of the job – particularly Liberating Structures.

Recent accomplishments

Cath’s previous roles include Improvement Advisor at East London NHS Foundation Trust (ELFT) through the Covid pandemic. She supported QI coaches, developing virtual facilitation skills and working with service users to shape the future of services together. She was also Organisational Development Manager through the acquisition period at Frimley Health NHS Foundation Trust, with a focus on organisational values, staff engagement and building effective team-based working.

How she can help you

  • Quality Improvement – building capacity, capability and developing strategy and infrastructure, including service user involvement
  • Facilitation and workshop design
  • Personal development - through mentoring and 1:1 facilitation of the Health Care Leadership Model 360 degree feedback tool (via the NHS Leadership Academy)
Andy Mitchell

Andy is Assistant Director at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally.

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areas, becoming a Service Lead and Advanced Nurse Practitioner.

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques.

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.