Our contact details
Name: NHS Elect
Address: LABS Hogarth House, 136 High Holborn, Holborn, London WC1V 6PX
Phone Number: 020 3925 4851
E-mail: email@example.com Website: www.nhselect.nhs.uk
Date Privacy Notice Completed: 09/01/2023
NHS Elect is committed to ensuring that your privacy is protected.
This notice sets out how and why NHS Elect collects and uses your personal information, and how we protect it. If we ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy statement and with the Data Protection Act 2018. NHS Elect may change this notice from time to time by updating this page. You should check this web page occasionally to ensure that you are happy with the changes.
This statement is effective from 9th January 2023. NHS Elect is hosted by Imperial College Healthcare NHS Trust.
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Contact information including address and post code. This can also include place of home if you are an Associate / self-employed contractor.
- Website user statistics
- Attendance lists for online and in-person events.
- Testimonials. These will only be used on our promotional (digital and paper) materials where permission has been given to us by email consent.
- Information required to remit payments for chargeable services received. Information required to make payments for chargeable services delivered.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To book you into our events, track attendance, and provide certificates.
- To inform a wider report to membership organisations of usage of resources.
- To send you relevant information about our events, networks and for you to download any resources you require as part of your organisation’s membership with us.
- To respond to you if you have made an enquiry/feedback.
- We may use the information to keep you up to date with what is happening at NHS Elect via newsletters, but we will always let you know how you can opt out of receiving this.
- We may periodically send letters or emails about conferences which we think may interest you using the contact details you have provided.
- We may use this information to improve our products and services.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Pseudo-anonymised data is sometimes obtained from organisations we are working with, and used to inform service improvement plans.
We may share your name and work emails with Department of Health & Social Care, NHS England, and event commissioners for joint events we run with them.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org or email@example.com.
How we store your personal information
Your information is securely stored.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and manually. All manual data collection will be transferred securely online and then shredded through our confidential waste disposal process.
Records of contact details are kept in line with the Records Management Code of Practice 2016.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You have a right to restrict our collection or use of your personal information. When you are asked to fill in a form on our website, there will always be a box that you can tick if you do not want the information to be used for our NHS marketing purposes. You can also control the means by which we contact you, e.g. telephone, post, email. You can change your contact preferences at any time. We will only send you information to e-mail addresses with an approved organisational domain. E-mails will not be sent to e-mail addresses with public domains.
If you have previously given us your permission to contact you and have now changed your mind, you can let us know by emailing firstname.lastname@example.org or calling 020 3925 4851, or writing to NHS Elect, LABS Hogarth House, 136 High Holborn, Holborn, LONDON WC1V 6PX
If you request that we do not contact you again for marketing purposes, we will respect your wishes. It may take up to 28 days for us to update our records and for you to stop receiving communications from us. After this time, we may still send you administrative communications, for example in relation to payments you are owing or events you have signed up to take part in.
We will not sell or lease your personal information to third parties. We will not share you information with a third party for their own purposes unless required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please request this in writing to the address above. If you believe that any of the information we are holding on you is incorrect or incomplete, please contact us as soon as possible, so that we can correct the information.
We appreciate your support and aim to ensure that your privacy is treated with respect at all times, in compliance with the Data Protection Act 2018.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at INFO@NHSELECT.ORG.UK if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at INFO@NHSELECT.ORG.UK.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk