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Leadership development & OD

Tackling difficult conversations

Understanding conflict can feel uncomfortable, but it’s an essential part of healthy teamwork and communication. This session introduces a clear, practical approach to recognising conflict, handling difficult conversations, and turning challenges into opportunities for improved relationships and stronger organisational culture.

Date Tuesday, 17 February 2026 14:30 PM - 15:30 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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Radio11868 people viewed this event

What you’ll learn

  • How to recognise different types of conflict and what causes them
  • Why difficult conversations matter and the positive impact they can have
  • Simple techniques to approach tense situations with confidence
  • Ways to turn conflict into learning, clarity, and better relationships
  • How open communication can strengthen teams and support a healthier workplace

Who is this webinar for?

  • Anyone who wants to feel more confident managing conflict
  • Staff looking to improve communication and collaboration
  • Managers and team leads supporting others through challenging situations
  • People wanting practical tools for smoother, more honest conversations
  • Anyone interested in creating a more open and resilient workplace culture

Lead facilitators

Richard Horner

Richard is an Associate at NHS Elect, working three days a week with the team and at a coffee shop in Reading he owns for the remaining two days.

He spends the majority of this time facilitating sessions on topics such as Resilience, Leadership, Teams and Difficult Conversations. Prior to joining NHS Elect, Richard worked with the London Ambulance Service NHS Trust where he qualified as a mediator. Prior to this, he managed a leadership programme for a university.

Richard's passion lies in helping people to improve their capacity for self awareness so they can help themselves to greater self leadership. He believes this ultimately leads to a greater capability for people awareness and better organisational leadership.  Richard uses techniques for better breathing, mindfulness and gratitude to improve the foundations of self awareness.

Andy Mitchell

Andy is Assistant Director at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally.

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areas, becoming a Service Lead and Advanced Nurse Practitioner.

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques.

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.

What participants say

91%

of attendees agreed the presenters delivered the session effectively.

“Clear guidance and structures provided for guiding difficult conversations, feels like a strong foundation I can refer back to to give myself a good grounding and space to reflect on how to improve in holding difficult conversations.”

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