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Management fundamentals

Providing Feedback Effectively

Giving feedback can feel uncomfortable, especially when time is tight and people are under pressure. This webinar offers simple techniques to have clearer, kinder and more confident conversations. It’s designed to help you support colleagues, without avoiding the difficult bits or letting things build up.

Date Thursday, 01 October 2026 15:00 PM - 16:00 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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  • How to approach everyday feedback conversations with confidence, whether recognising good work or addressing issues
  • What helps feedback land well, including timing, setting and approach
  • How to give specific, meaningful praise that supports learning and improvement
  • Clear ways to structure developmental feedback without it feeling scripted or uncomfortable
  • How asking for feedback first can build trust and model positive behaviours
  • How to handle different reactions and keep feedback conversations constructive

Giving feedback is an important part of working well together, and when done thoughtfully, feedback is a gift that helps people grow and succeed. This webinar offers simple techniques to help you have clearer, kinder and more confident conversations, even when time is tight and pressures are high. It’s designed to help you support colleagues without avoiding the difficult bits or letting things build up.

Lead facilitators

Caroline Dove

Caroline has been CEO of NHS Elect since 2003, building a team of amazing people to provide high quality, in-house support to healthcare organisations across the country, and developing leaders to enable them to deliver improved services. Caroline joined the NHS on the National Management Training Scheme and has spent her entire career working as a leader in the NHS. She worked mainly in acute hospitals in operational and strategic management, including as an Executive Director at Chelsea and Westminster Hospital. Caroline has a passion for supporting NHS staff in delivering better care for our patients. In the 1990s she led the operational development of the UK's first treatment centre and has supported leaders for over 20 years in learning, developing and mentoring.

Sue Kong

Sue has 30 years of operational, strategic and board experience in the NHS, largely in London and the East Midlands. She is passionate about developing young people and promoting diversity in the NHS. Sue has an MBA (distinction), specialising in marketing and is a CIM Chartered Marketer. Sue is an editorial board member for the Journal of Patient Experience (SAGE) and has presented at Warwick Business School, the Institute of Directors and the 2020 Arab Health Congress. Sue holds the ILM Level 7 Diploma in Executive Coaching and Mentoring, is a member of the Association for Coaching and is passionate about coaching and mentoring colleagues from all backgrounds and disciplines in the NHS and is also keen on researching and testing use of AI in coaching. In 2024, Sue has been recruited to sit on the selection panel for the prestigious Oxford University & Ellison Institute of Technology (EIT) Ellison Scholars programme to find and fund students who will help solve some of humanity’s most challenging and enduring problems.