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Leadership

Being an emotionally intelligent leader (Leadership series)

 

Leading people can mean managing pressure, navigating difficult conversations and supporting colleagues through uncertainty and change. How you respond in these moments can have a real impact on your team.

This webinar will help you recognise your own reactions, better understand other people’s behaviour and respond more effectively. You’ll gain practical ideas for building trust, having honest conversations and maintaining standards without feeling you need to keep everyone happy.

 

Date Wednesday, 21 October 2026 14:30 PM - 15:30 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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What you'll learn

 

In this webinar, you’ll explore how to:

  • recognise and manage your emotions and reactions, particularly under pressure
  • understand how your behaviour can affect your team
  • listen more effectively and respond with empathy
  • approach difficult conversations, uncertainty and change with greater confidence
  • use simple coaching techniques to build trust and help colleagues find their own solutions.

 

Who is this webinar for?

 

This webinar is for NHS staff who lead, manage or support others, including those moving into their first leadership role. It will be particularly useful if you want to handle difficult conversations confidently, support colleagues through change and build stronger working relationships.

 

Lead facilitators

Andy Mitchell

Andy is Assistant Director at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally.

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areas, becoming a Service Lead and Advanced Nurse Practitioner.

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques.

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.

More than just another webinar

Learn alongside NHS colleagues from across the country, share real experiences and hear different perspectives.

Led by experienced health and care facilitators, our webinars bring learning to life through practical, NHS-based examples you can relate to your working day.

You'll also receive a certificate of attendance.