Overview

The EBD approach is a method of designing better experiences for patients, staff and carers. The approach captures the experiences of those using and delivering health care services.

It involves looking at the care journey and in addition the emotional journey people experience when they come into contact with a particular pathway or part of the service. Staff work together with patients and carers to firstly understand these experiences and then to improve the service they deliver.

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Learning outcomes

Through this course you will learn:

• The four key stages of EBD
• How to approach each stage
• Tools and techniques for EBD

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Learning materials